Refund Policy

At Zenuba Avenue, we strive to provide our customers with the highest quality abayas that meet their expectations. However, we understand that there may be instances where you may need to return a product. This refund policy outlines the guidelines and procedures for returning items purchased from our store.

Returns

If you are not completely satisfied with your purchase, you have the option to return the item within 7 days of receiving it. To be eligible for a return, the item must be unused, in its original condition and pack it in the same bag that you received the item in.

Refunds

Once we receive your returned item, our team will inspect it to ensure it meets the eligibility criteria mentioned above. If the item is approved for a refund, we will initiate the refund process. Please note that the refund will be issued to the original payment method used for the purchase.

Return Shipping

It is important to note that the customer is responsible for covering the cost of return shipping. We recommend using a trackable shipping service to ensure the safe return of the item. The shipping cost for the original purchase is non-refundable.

Exchanges

If you wish to exchange an item for a different size or color, please follow the return process mentioned above and place a new order for the desired item on our website. Exchanges are subject to availability.

Damaged or Defective Items

In the rare event that you receive a damaged or defective item, please contact our customer support team within 48 hours of receiving the product. We will guide you through the return process and arrange for a replacement or refund, depending on your preference.

Contact Us

If you have any further questions or concerns regarding our refund policy, please don't hesitate to contact our customer support team at info@zenuba-avenue.com. We are here to assist you and ensure your shopping experience with Zenuba Avenue is a pleasant one.

Please note that this refund policy is subject to change without prior notice. It is recommended to review this page periodically for any updates.